Privacy Policy

Last updated: September 3, 2026

1st Heat Home Comfort Inc. (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit 1stheathomecomfortinc.ca (the “Site”) or interact with us by phone, email, text message, or in person.

1. Who We Are

1st Heat Home Comfort Inc.
3300 Steeles Avenue West, Unit 11B-4
Concord, Ontario L4K 2Y4, Canada
Email: info@1stheathomecomfortinc.ca
Phone: (289) 409-9929

2. Information We Collect

We may collect the following types of information:

Contact information you provide directly, such as your name, address, email address, and phone number, when you request a quote, book a service, or contact us through our website, phone, or text.
Service information, such as details about your heating, cooling, or home comfort system, service history, and appointment preferences.
Communications, including records of calls, emails, and text messages between you and us.
Website usage information, collected automatically through cookies and similar technologies, such as your IP address, browser type, pages visited, and referring website.

3. How We Use Your Information

We use the information we collect to:

Provide, schedule, and follow up on home comfort services (quotes, installations, repairs, maintenance);
Send appointment confirmations, reminders, and service updates;
Respond to inquiries and provide customer support;
With your consent, send promotional offers, seasonal maintenance reminders, and marketing communications by email or text message;
Improve our website, services, and customer experience;
Comply with legal and regulatory obligations.

4. SMS / Text Messaging Program

By providing your mobile phone number to 1st Heat Home Comfort Inc. — whether through our website, over the phone, or in person — you consent to receive text messages from us related to:

Appointment confirmations, reminders, and service follow-ups; and
Promotional and marketing offers, such as seasonal specials and maintenance reminders.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. You can reply HELP for assistance at any time. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, regardless of the purpose.

Text messaging opt-in and consent are not shared with any third party for purposes unrelated to providing you with the services you have requested, except as required to operate our SMS platform (see Section 6).

5. Consent for Marketing Communications (CASL)

Because we are a Canadian business, our marketing text messages and emails comply with Canada’s Anti-Spam Legislation (CASL). We only send commercial electronic messages to individuals who have given express or implied consent. Every marketing message identifies 1st Heat Home Comfort Inc. as the sender and includes our contact information and a clear way to unsubscribe (reply STOP for texts, or use the unsubscribe link in emails). We keep records of consent as required by law and honour unsubscribe requests promptly.

6. Third-Party Service Providers

We use trusted third-party service providers to help operate our business, including:

GoHighLevel — our customer relationship management (CRM) platform, used to manage appointments, send text messages and emails, and track customer communications;
Website hosting and analytics providers — used to host our website and understand how visitors use it.

These providers process your information on our behalf and are contractually obligated to protect it and use it only for the purposes we specify. We do not sell your personal information to any third party.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do so.

8. Data Retention and Security

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

9. Your Rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate information;
Withdraw your consent to marketing communications or SMS messages at any time (reply STOP or contact us directly);
Ask questions about how your information is collected, used, and disclosed.

To exercise any of these rights, contact us at info@1stheathomecomfortinc.ca or (289) 409-9929.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: